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Terms of Service

Last updated: January 21, 2026

1. Acceptance of Terms

By accessing or using SalesSense ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Description of Service

SalesSense is an AI-powered sales call analysis and coaching platform that:

  • Processes audio and video recordings of sales calls
  • Generates transcripts and analyzes call content
  • Provides AI-generated coaching feedback, scores, and suggestions
  • Offers team-based collaboration and playbook management features

The Service is provided "as-is" and "as-available" without warranties of any kind, either express or implied.

3. User Responsibilities

3.1 Consent to Record Calls

You are solely responsible for obtaining all necessary consents and permissions before recording any calls. This includes:

  • Informing all parties on the call that the conversation is being recorded
  • Obtaining explicit consent from all participants where required by law
  • Complying with applicable federal, state, and local laws regarding call recording, including but not limited to:
    • One-party consent laws (where only one party needs to consent)
    • Two-party/all-party consent laws (where all parties must consent)
    • State-specific recording laws (e.g., California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Washington)
  • Ensuring compliance with industry-specific regulations (e.g., HIPAA for healthcare, FINRA for financial services)

SalesSense is not responsible for any violations of recording laws or regulations. You agree to indemnify and hold SalesSense harmless from any claims, damages, or liabilities arising from your failure to obtain proper consent or comply with applicable recording laws.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Acceptable Use

You agree not to:

  • Upload content that is illegal, harmful, threatening, abusive, or violates any third-party rights
  • Use the Service to violate any applicable laws or regulations
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Upload malicious code, viruses, or other harmful materials

4. No Liability for Sales Outcomes

SalesSense provides analysis and coaching tools only. We make no guarantees about sales outcomes, revenue, or business results.

You acknowledge and agree that:

  • The Service provides AI-generated analysis, scores, and suggestions based on call content
  • These analyses and suggestions are tools for improvement, not guarantees of performance
  • Sales outcomes depend on numerous factors beyond the scope of the Service, including market conditions, product-market fit, pricing, competition, and execution
  • SalesSense is not responsible for any losses, damages, or missed opportunities resulting from your use of the Service
  • You are solely responsible for your sales activities and business decisions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESSENSE DISCLAIMS ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

5. Service Availability and Modifications

We reserve the right to:

  • Modify, suspend, or discontinue the Service at any time with or without notice
  • Update features, functionality, or pricing
  • Perform maintenance that may temporarily interrupt service availability
  • Limit access to certain features or impose usage restrictions

We do not guarantee that the Service will be available at all times or that it will be error-free. We are not liable for any losses or damages resulting from service interruptions or modifications.

6. Intellectual Property

Your Content: You retain ownership of all call recordings, transcripts, and data you upload to the Service. By uploading content, you grant SalesSense a license to use, process, store, and analyze your content solely for the purpose of providing the Service.

Our Content: The Service, including its design, features, algorithms, and analysis outputs, is owned by SalesSense and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

7. Third-Party Services

The Service integrates with third-party services, including:

  • Supabase (authentication and storage)
  • Mux (video/audio processing)
  • Deepgram (speech-to-text)
  • OpenAI and DeepSeek (AI analysis)

Your use of these third-party services is subject to their respective terms of service and privacy policies. SalesSense is not responsible for the actions, content, or policies of third-party services.

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including:

  • Breach of these Terms
  • Violation of applicable laws or regulations
  • Fraudulent or harmful activity
  • Non-payment of fees (if applicable)

Upon termination, your right to use the Service will cease immediately. We may delete your account and data in accordance with our Privacy Policy. You may terminate your account at any time by contacting us or using account deletion features.

9. Disclaimers and Limitations of Liability

9.1 Service Provided "As-Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9.2 AI Analysis Disclaimer

The Service uses artificial intelligence and machine learning to analyze calls and generate coaching suggestions. You acknowledge that:

  • AI-generated analysis may contain errors or inaccuracies
  • Transcription accuracy depends on audio quality and may not be 100% accurate
  • Coaching suggestions are recommendations, not definitive answers
  • You should use your judgment and expertise when implementing suggestions

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SALESSENSE, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

10. Indemnification

You agree to defend, indemnify, and hold harmless SalesSense and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or (d) your failure to obtain proper consent for call recording or violation of applicable recording laws.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SalesSense operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of the applicable jurisdiction, as determined by applicable law.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

SalesSense
Email: legal@salessense.app